CANCELLATION POLICY

Cancellations/Refund Policy

If a booking is cancelled 14 days or more before the service start date then a full refund will be issued minus meet and great cost of 50AED if carried out.

If a booking is cancelled within 14 days and up to 48 hours before the service start date, 50% of the total invoice fee will be charged, or meet and greet fee of 50AED whichever is higher.

If a booking is cancelled with less than 48 hours of the service start date, 100% of the total invoice fee will be charged.

Should you return early and cancel the remaining booked visits, no refund for cancelled days will be given.

In the event of force majeure a full refund will be given.

Once a booking is confirmed by Perfect Paws and full payment has been received, Perfect Paws will not cancel unless in the case of an absolute emergency. Should this happen, Perfect Paws make every reasonable effort to help the client find a replacement pet carer.

Should Perfect Paws not be able to fulfil the assignment due to such an emergency, any fees already paid will be refunded in full.

Christmas Period Policy applies to all services scheduled between 20th December to 3rd January and including services that start or finish outside the dates 20th December to 3rd January. A non refundable 50% deposit within 7 days from time of booking, and balance due 30 days prior to service. Bookings made within 30 days prior to service 100% payment is required within 1 day of booking. Cancellation of service up to 7 days of start of service, the 50% non refundable deposit will be charged, Cancellation 7 days or less of start of service, 100% of the total invoice will be charged.

Refunds will be done only through the original mode of payment.

Any credit notes issues will last for a period of 6 months, if the credit note has not been used then the credit note shall be removed.