Dubai Pet Sitting

Once you have decided you would like to book with us, we will send you a few quick questions in order for us to set up you customer portal and APP. 

Once we have created your account you will receive an email to activate your account and download your customer APP.

We will also complete for you 3 required forms (Client information, Veterinary Release, and Terms and Conditions), these forms will also be emailed to you for signing digitally.

We run thing differently to every other pet sitting company. All our Dubai pet sitters are full time employed and certified.

Having full time pet sitters rather than part time/Freelance (sitters who want to earn extra money) ensures not only they have the passion for animal care, but this is their career ensuring total dedication.

We invest heavily in training and all pet sitters under go world class certifications including but not limited to First Aid and CPR training.

You can find all our Dubai pet sitters information and certifications by clicking here.

As mentioned above we only employ full-time sitters with a passion for animal care. You will receive a primary pet sitter who will be carrying our your home pet visits everyday, and a secondary pet sitter who will cover their days off.

On very rare occasions when a pet sitter is sick and the secondary sitter is off, a replacement sitter will attend, you will be notified prior to this

Ideally you should book with plenty of time, we will fill up all our available slots quickly especially during peak seasons. For new customers, we will need time to book the meet and greet..

Last minute bookings – can be accepted for customers already registered but we can not guarantee preferred time slots or pet sitters, however we will try our hardest to place in preferred slots or with preferred pet sitters. New customers please contact us and we will strive to complete the booking if we can.

Once we have confirmed your pet sitting booking, we will arrange a time for a meet and greet.

During the meet and greet we will run through the service, we will ask all the information about your pet and their requirements to ensure everything is covered, and that you know your pets are in the best care.

It is here when we give you your own secure lock box, this will be programmed with your own code. The provided lock box is a gift to you from us, and your key should be placed in the box for the pet sitter to gain entry.

We are passionate about the safety of all pets, and by keeping the key in a lock box ensures we can gain access in any emergency situations. 

Yes, for your first time using us we will need to arrange a meet and greet. This is a great time where you will meet the pet sitter and the pet sitter meets your pet, not only to record all of your pets requirements, but also to confirm your pet is comfortable with the pet sitter.

Once a meet and greet has been carried out, we will no longer need another.

Your details are all kept on your portal and any changes to the pets care, like medications or meals you can change within the portal. 

All pet home visits will be a minimum of 45 minutes, enough time for a feeding, cleaning, playing, and comfort.

Our Pet home visits will be done between 7:30 am to 7pm, we will try to keep the same time each day but sometimes this may not be possible. 

We have an APP which will notify you of when our Dubai pet sitter has arrive, we will also send you a message through the app with a photo that we are with your pet.

At the end of each visit you will also receive a visit report with information and pictures of what we have done on the visit with a GPS tracker to confirm we were there. 

Payments for services can be paid through your customer portal. Full payment is required to secure booking and it will show on your portal at time of booking.

We will send reminders 7 days prior if payment has not been made, if payment has not been made 48 hours prior your booking will be cancelled.

Please note that during peak seasons a deposit may be required.

We notify you through the APP chat that supplies have ran out, you are very welcome to make an online order and we will bring the order inside for you.

If we are required to purchase extra supplies for your cat, we will invoice you the costs of the product plus a 20 AED admin fee will be charged.

Whenever there is a problem, we will alert you straight away and take your pet to the vet if necessary.

One of the forms for you to sign is a veterinary release form, this allows us to act on your behalf, any costs incurred by Perfect Paws will be invoiced to you with our admin fees.

Yes, we are a fully licensed pet sitting company, with public liability insurance. The License number is shown on the signed Terms and Conditions and can also be provided upon request.

You will be given a copy of our terms and conditions at time of booking and also at the meet and greet. Once registered with us you can also find them within the customer portal,